Shipping & Returns

Shipping

We aim to dispatch all orders within 3 business day of receiving the order. All items will be dispatched quickly and efficiently from our Toowoomba warehouse.

Standard Shipping

Standard Shipping orders should be received within 3-7 business days. This service can take longer to some rural areas. You can track your shipment at any time by clicking the “track your order” link in your shipping confirmation email. For further information, please contact sales@toowoombampe.com.au

Express Shipping

Express Shipping orders should be received within 2-3 business days. This service can take longer to some rural areas. You can track your shipment at any time by clicking the “track your order” link in your shipping confirmation email. For further information, please contact sales@toowoombampe.com.au

International Shipping

Sorry, we do not ship outside of Australia.

 

Frequently Asked Questions

How do I know my order is shipped?

Once your items have been dispatched, we will email you a shipping confirmation email containing what you ordered, where it is going to as well as the tracking number and a link to the carrier’s site.

How will my order be shipped?

We understand the need to get your order to you as quickly and safely as possible. With our network of couriers and postal services, we can offer the best option for you dependant on size, weight and speed of delivery. In Australia our main carriers are Australia Post Express Post & Australia Post eParcel.

What happens if my items get lost in the mail?

The first thing to do is contact Australia Post and quote the tracking number that was sent to you in your confirmation email. If your items are unable to be located by the carrier, we will lodge an enquiry from our end. Please contact sales@toowoombampe.com.au  if you have any queries.

What happens if I receive an incorrect item?

If you receive an incorrect item, please contact our Customer Service Department straight away and we will arrange for the correct item to be sent to you. If the error is ours we will send the correct item free of charge.

Do you deliver to PO Box Address?

We can deliver to any PO Box Address in Australia.

Warranty/Faulty Returns

If you have a faulty item that you would like refunded, repaired or replaced, please contact our customer service team before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. Any warranty items sent back without approval may be sent back to you at your cost.

Please make sure you enclose your original invoice, along with a clear description of the fault. Please contact us at sales@toowoombampe.com.au if you need a new copy of your invoice.

We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by management before a refund or replacement can be issued. This process usually takes around 3 business days and once completed you should receive your refund or replacement within 2-5 business days.

Return Terms and Conditions

All items returned for refund must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return. Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

Can I return a faulty item purchased to a retail store?

Yes, you can return your item by visiting Toowoomba MPE.